Pupil Path (Skedula) Outage Update

January 12, 2022 Ruben Gauthier In the Press

Dear Quest families,

Skedula/Pupil Path is still down.  This is incredibly frustrating for everyone, and we will communicate updates when we become aware of them.
Marina Galazidis (she/her)

Principal, IA

Quest to Learn
351 West 18th Street, 5th floor
New York, NY 10011
(212) 488-3645 
From IO Classroom / Pupil Path / Skedula;

Dear Client,

We are writing to provide you an update on the outage on the IO Suite of products.

Our top priority is to restore full functionality to our systems as soon as possible and to fully investigate the incident and confirm the affect to our systems.

Our teams are working around the clock to get our systems up and running. Our investigation is ongoing, and we don’t yet have a timeline for restoration.

We deeply understand the criticality of these systems and are mindful of the important upcoming education deadlines. In addition to all hands on deck to bring the systems back up, we are also exploring any workarounds we might be able to provide you to support critical operations.

We will update you again as soon as we have significant progress to share. In the meantime, we ask that you direct all questions to iefeedback@illuminateed.net. Additionally, please refer to https://go.illuminateed.com/e/124881/2022-01-10/mbwvlw/975998044?h=Zhs6qqxVX33ixv_LhEfLsjtr3KNkbdnXEF__hnMDlW8 for the latest information.


Scott Virkler

Scott Virkler
Chief Product Officer

Illuminate Education
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